Terms of Service

Last updated: 19.Aug.2025

Welcome to Awesome Keep. By accessing our website or using any of our services — including home care, childcare, and counselling — you agree to the following terms and conditions:

1. Services Offered

Awesome Keep provides the following types of services:

  • Home Care for individuals who require daily assistance or companionship at home

  • Childcare including in-home nanny or babysitting services

  • Counselling & Therapy via secure online platforms with licensed professionals

Each service may have its own set of eligibility criteria, scheduling procedures, and policies. Details are outlined on the respective service pages.

2. Booking & Payment

  • All services must be booked in advance through our official website or support team.

  • Full or partial payment may be required depending on the service type.

  • Your booking is confirmed only upon receipt of payment or a formal confirmation from our team.

3. Cancellations & Refunds

  • We offer flexible cancellation and refund policies depending on the service.

  • For details, please refer to our Cancellation & Refund Policy.

  • Last-minute cancellations, no-shows, or inappropriate conduct may result in non-refundable charges.

4. Client Conduct

All clients are expected to engage with our staff respectfully.
Any abusive, unsafe, or inappropriate behavior toward caregivers, childcare workers, or therapists will result in immediate service termination.

5. Safety & Limitations

  • Our services are non-medical in nature unless explicitly stated.

  • Counselling services are not for emergency or crisis support. In case of urgent need, please contact emergency services immediately.

  • We reserve the right to decline or discontinue service based on safety or ethical considerations.

6. Intellectual Property

All website content, branding, service materials, and communication are owned by Awesome Keep and may not be reproduced without permission.

7. Limitation of Liability

Awesome Keep and its team are not responsible for indirect or incidental damages resulting from service use. We strive to maintain high standards but cannot guarantee specific results or outcomes.

8. Changes to Terms

We reserve the right to update or modify these terms at any time. Continued use of our website or services constitutes acceptance of the latest version.