Frequently Asked Questions

Find clear, calm answers to help you start therapy, understand online sessions, and manage scheduling or fees.

What to expect and how to begin

? What can I expect from my first session?

Your first session is a gentle introduction, a chance to talk about what brings you to therapy and what you’d like to focus on.
? Do I need a referral to start therapy?

No referral is required. You can book directly through our website and begin with a free 30-minute consultation.
? How often should I attend therapy?

Frequency depends on your needs; weekly or bi-weekly sessions work best for most clients. We’ll adjust the schedule as you progress.
? What kinds of issues can therapy help with?

We support clients navigating anxiety, depression, relationships, burnout, self-esteem, life transitions, and more.

How secure video sessions work

? How do online counselling sessions work?

Sessions take place through a secure video platform. You’ll receive a private link before your appointment, no downloads needed.
? Is everything I share confidential?

Yes. Sessions are protected by professional confidentiality standards and conducted through secure, encrypted platforms.
? Do you offer therapy outside Ontario?

Yes. Our online counselling services are available across Canada, making it easy to connect with a licensed therapist wherever you live.

Rates, coverage, and billing

$ What are your fees?

Consultation
30-Minute Phone / Online Video Consultation — Free

Individual Therapy
60-Minute Session — from $135

Couples Therapy
60-Minute Session — from $187

Student Therapy
50-Minute Session — $45

We also have limited low-cost counselling spots. Fees or card details are collected at the start of each session. E-transfer and credit cards are accepted. If affordability is a concern, please contact us to ask about reduced rates or waitlist availability.
ⓘ Will my insurance or extended health benefits cover my counselling fees?

Every plan is different. Please check with your provider about coverage for seeing a Registered Clinical Counsellor.
✓ Do you offer direct billing to insurance?

Yes. We currently provide direct billing to Pacific Blue Cross, Manulife, Chambers of Commerce, and Canada Life. If you use another provider, you can submit receipts for reimbursement.

Rescheduling and urgent support

↺ What is your cancellation policy?

You may cancel or reschedule your session free of charge up to 24 hours in advance. Cancellations made within 24 hours or no-shows are non-refundable.
✉ How do I reschedule a session?

Please email info@awesomekeep.com or use our contact form at least 24 hours before your appointment. We’ll do our best to accommodate your preferred time.
! What if I need urgent help or crisis support?

We don’t provide emergency services. If you are in crisis, please contact Talk Suicide Canada (1-833-456-4566) or call 911.

Whether you're just starting to explore care options or already know what you need, we're here to meet you where you are.

No pressure. No complicated processes. Just real support, when you're ready.